Employment

Heritage Family Medicine is a growing practice with changing needs. Your application, CV, or resume are always welcome. If a position is not immediately available, information on exceptional candidates will be retained for future needs.

For those seeking a career in the healthcare field, Heritage Family Medicine can promise you competitive wages, plus an exciting, innovative and challenging place to work and grow professionally.

At Heritage Family Medicine we put patient health, comfort an privacy first while providing the best of "old fashioned," personalized care utilizing modern techniques and design settings.

Job Requirements:

• 3-4 years of experience

• Venipuncture

• Type 35 words per minute

• Familiar with EMR and MS Word

Certified Medical Assistants will interview patients, measure vital signs, record patients information in our EMR system, prepare rooms and patients for exams, clean and sterilize instruments, maintain inventory of medical supplies and order as needed, operate and process x-rays, EKG and other equipment to administer routine diagnostic tests, draw blood, give injections or treatments, perform routine laboratory tests schedule appointments, conduct follow up and reminder calls to patients, check in patients, take payments, enter data into the computer and various other front desk duties.

HERITAGE FAMILY MEDICINE

Job Descriptions

 

Job title:  Medical Assistant - Receptionist emphasis
Reports to:  Clinical Manager

Summary

This position is responsible routing all incoming mail and telephone calls appropriately, scheduling appointments, greeting patients, collecting payment, and streamlining patient visits.  This position also requires the flexibility to cross-cover with the Medical Assistant – Clinical emphasis to the extent of one’s ability, training and experience.   .

Essential functions
Receptionist activities 75 percent of time

• Receives incoming telephone calls. Responds to requests for basic information. Determines calling patients' needs, and responds by scheduling appointments or directing calls to other staff or doctor(s). Determines needs of calling hospitals or consulting physicians, and directs calls to appropriate physicians.  Records all messages appropriately on duplicate telephone logs, including call back information and maintaining a space on messages for a reply to be given (a 2^nd blank message page may be all that is needed when a reply is anticipated).
• Schedules patient appointments. Determines reason for visit requests. Schedules needed appointments appropriately.  Assists patients in determining whether an e-consult might meet their needs and supports their use of web-based appointment service as able.
• Receives and greets patients. Has new patients review and fill out appropriate policy documents and forms.   Ensures completion of an Encounter Form for each patient, the assignment of a vibradisk and maintains the Encounter Forms in time-sequence lineup for clinical staff. Monitors waiting patients, and attempts to resolve delays. Collects payment at end of doctor's visit. Assures patients have everything required for departure (receipts, prescriptions, patient education instructions).
• Tracks patient demographic information. Asks patients to update information as required.
• Maintains patient data, update the EHR and other systems as required.   Asks for clarification when required.
• Ensures that the Service Slip (billing document) is accurate its is patient demographics and the attribution to the correct insurance company.
• Ensures the timely scanning and attribution to the correct patient chart of incoming data.
• Ensures the timely scanning and transmittal or filing to an accusable file of the Service Slips for use by off-site billing personnel.
• Receives vendors, verifies and signs for deliveries, logs delivery and provides unloading instructions to delivery service.
• Sorts and distributes fax transmittals. Processes incoming and outgoing UPS, overnight mail service and courier service mail and packages.
• Works with off-site bookkeeper in providing financial data and maintaining appropriate audit trail.

Other activities 25 percent of time

Assists the Managing Physician with a variety of other duties as assigned.

 

Cross-covers with the Medical Assistant – Clinical emphasis as required by circumstances.—See that job description.  May not, initially, posses all of those skills or attributes, but will seek opportunities to learn and become proficient in enhanced skills.

The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.

Beyond the specific expectations herein enumerated, it is also essential that employees of HFM demonstrate consistent emotional and physical stamina, flexibility, maturity, and stability. The physical and emotional state and thus the needs of patient are not always predictable. Those of the HFM staff must be. In a small medical office is inevitable that there will be times when employees must delay or miss a break or meal or scheduled departure from the office to accommodate the needs of our patients. Similarly, it may be necessary to absorb the work load of a colleague who is absent.  An employee’s ability and willingness to consistently rise to the occasion, doing what needs to be done while maintaining a cheerful attitude and demeanor are necessary attributes for continued employment at HFM.

Activity and knowledge requirements

Work environment

• Normal exposure to weather and temperature extremes.
• Normal amount of overtime or extended work hours required – often without advance notice.

Physical effort

• Normal physical mobility, which includes movement from place to place.
• Normal physical agility, which includes ability to maneuver body while in place.
• Normal physical strength to handle routine office materials and tools.
• Normal physical strength to handle 45-pound object, taking frequency into consideration.
• Normal dexterity of hands and fingers.
• Normal coordination, including eye-hand, hand-foot.
• Above average endurance.

Knowledge requirements

• High school diploma or GED equivalent.
• Minimum of six months medical office experience or equivlent.
• Must have exceptional customer-service orientation.
• Must have strong team orientation.

Mental effort

• Normal concentration/intensity.
• Normal memory, taking into consideration the amount and type of information.
• Normal complexity of decision making.
• Normal to exceptional time pressure of decision making.

Communication

• Exceptional verbal communication.
• Normal written communication.
• Normal nonverbal communication.

Sensory abilities

• Normal ability to see, distinguish colors and hear.
• Normal sense of touch.

Specific technical skills

• Excellent typing.
• Comfortable with computerized and web-based data entry and retrieval.
• Proficient use of EMR, Microsoft Word, and familiar with Excel.
• Proficient in the use of normal office equipment (copier, fax, scanner, etc.)

 

 

Job title:  Medical Assistant - Clinical emphasis
Reports to:  Clinical Manager

Summary

This position is responsible for smoothly routing and preparing patients in the provision of their medical care; for the stocking and maintenance of the examination rooms;  for obtaining and processing laboratory and X-ray studies; and directly assists the physician(s) as necessary.  This position also requires the flexibility to cross-cover with the Medical Assistant – Receptionist emphasis.

Essential functions
Clinical activities 75 percent of time

• Regularly assesses the supply level in each examination room and in the L?ab and X-ray areas.  Maintains the order and cleanliness of those areas at all times.
• Reviews the appointment log throughout the day to assure the availability supporting data necessary for an efficient encounter (i.e. are records from another provider or hospital required?  A discharge summary?   An X-ray report?).
• “Calls” each patient by their VibraDisk. Exercises good judgment in ordering patient flow for maximal efficiency of the physician or ARNP and satisfaction of the patients.
• Obtains Vital Signs clarifies the data from the Encounter Form and enters data into the EHR (electronic health record).
• Assists patients as necessary with mobility, dressing/undressing, gowning, etc.
• Obtains specimens by solicitation of the patient (urine, saliva, stool) or by venipuncture, dermal puncture, or catheterization.
• Performs laboratory testing or specimen preparation at HFM or prepares specimens for transport elsewhere.
• Positions patient for and takes X-rays (Chest, Abdomen, Extremities).  Develops and displays film for physician review.  Logs, tracks and insures return of films lent to others or sent out of HFM for consultative readings.   MAs lacking initial skills in this area must aggressively pursue opportunities to learn from those colleagues experienced in this department.
• Assists male providers in those procedures requiring female pelvic exam providing “chaperonage” at such times and at any other time requested by the physician or patient.  This essential function requires that Medical Assistants be of female gender.
• Remove sutures and fiberglass casts.  Change dressings and catheters.
• As skill and experience permit, may place sutures or casts.
• Maintains drug and medication supplies for in office use, sale to patients, and samples as provided by manufacturers.  Maintains narcotic log.
• Maintains clinical supplies for in office and patient sale.
• Receives vendors of clinical supplies.  Coordinating opportunities for physician interaction with pharmaceutical representatives in ways not disruptive to patient care.

Other activities 25 percent of time

Assists the Managing Physician with a variety of other duties as assigned.

 

Cross-covers with the Medical Assistant – Receptionist emphasis as required by circumstances.—See that job description.  May not, initially, posses all of those skills or attributes, but will seek opportunities to learn and become proficient in full scope of both positions.

The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.

Beyond the specific expectations herein enumerated, it is also essential that employees of HFM demonstrate consistent emotional and physical stamina, flexibility, maturity, and stability. The physical and emotional state and thus the needs of patient are not always predictable. Those of the HFM staff must be. In a small medical office is inevitable that there will be times when employees must delay or miss a break or meal or scheduled departure from the office to accommodate the needs of our patients. Similarly, it may be necessary to absorb the work load of a colleague who is absent.  An employee’s ability and willingness to consistently rise to the occasion, doing what needs to be done while maintaining a cheerful attitude and demeanor are necessary attributes for continued employment at HFM.

Activity and knowledge requirements

Work environment

• Normal exposure to weather and temperature extremes.
• Normal amount of overtime or extended work hours required – often without advance notice.

Physical effort

• Normal physical mobility, which includes movement from place to place.
• Normal physical agility, which includes ability to maneuver body while in place.
• Normal physical strength to handle routine office materials and tools.
• Normal physical strength to handle 45-pound object, taking frequency into consideration.
• Normal dexterity of hands and fingers.
• Normal coordination, including eye-hand, hand-foot.
• Above average endurance.

Knowledge requirements

• High school diploma or GED equivalent.
• Minimum of six months medical office experience.
• Must have exceptional customer-service orientation.
• Must have strong team orientation.

Mental effort

• Normal concentration/intensity.
• Normal memory, taking into consideration the amount and type of information.
• Above average complexity of decision making.
• Normal to exceptional time pressure of decision making.

Communication

• Above average verbal communication.
• Above average written communication.
• Normal nonverbal communication.

Sensory abilities

• Normal ability to see, distinguish colors and hear.
• Normal sense of touch.

Specific technical skills

• Excellent typing.
• Comfortable with computerized and web-based data entry and retrieval.
• Proficient use of Electronic Medical Records.

Download HFM Employment Application (pdf document - a pdf reader is required)

Please FAX, email or mail CV/resume and completed applications to:

Fax: 360.740.0555

email: [email protected]

HFM Business Office

MA Employment

P.O. Box 89

Chehalis, WA 98532