Heritage Family Medicine strives to maintain affordable access to top-quality primary care services by strict enforcement of its financial policies. For a more in-depth discussion on managing healthcare costs, we encourage you to read HFM's "Philosophy on Medical Economics."

Payment is due at the time of service, in full, by cash, check, credit or debit card.

If the charges to one family on one day exceed $300.00 (very unusual) we will permit the amount in excess of $300.00 to be paid in three equal monthly installments of not less than $50.00 each. Prepared, dated, envelopes will be provided for this purpose. You can also go online to pay your bill. Click on the "Pay Your Bill Online" tab to the left of any page on this website. Failure to make a payment on the intended schedule will result in ONE warning letter requesting immediate payment in full, followed by referral to a collection agency. We have concluded that it is unfair to all other patients to maintain higher fees for all in order to compensate for the financial irregularity of a few.

Patients with insurance coverage are welcome at HFM

Heritage Family Medicine participates fully in most insurance programs, including Uniform Medical Plan, Premera, Regence, Aetna, First Choice, etc. HFM accepts Labor and Industry cases for injuries less than one-year-old. HFM is NOT accepting NEW Medicare patients at this time EXCEPT for those who have joined one of the Medicare Advantage plans offered through Physicians of Southwest Washington (PSW). PSW has partnered with Humana and Premera for 2019. Both offer several plan structures. PSW is prepared to discuss these programs with potential participants at their local Olympia office at 319 7th Avenue SE, Suite 201, Olympia, WA, 98501, or by phone: 360.943.4337.

HFM is currently closed to additional adults on DSHS or Molina. Children with DSHS or Molina are welcome. Regretfully, as DSHS pays far less than our costs, such patients must understand that we may not always be able to continue their care with that payment source.

HFM also is a founding participant in DirectcareMD whereby all billing issues are resolved by a simple monthly fee as low as $35.00 per person. Click HERE for more information.

e-Consults and e-Rx Refills

As both e-Consults and e-Rx Refills are accessed only through a pre-authorized credit or debit card, no specific financial policies are required.

Please remember: email is our preferred method of communication. You will not be charged for follow up questions or concerns related to a problem recently discussed in the office, nor will you be charged for refill prescriptions necessary to complete a previously agreed upon course of treatment. Charges apply for "new" issues, or "overdue" medication refill, that typically would have been handled in an office visit.

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