Dear patient of HFM,
GREAT NEWS. HFM is adding Elizabeth Forman Serdar, MS,
ARNP as a new Nurse Practitioner. “Betsy” has worked in many capacities as a
well-respected RN before completing her training with
Betsy joins Richard Faiola, MD (founder of HFM) and Lynda Stafford, DO. Dr. Stafford offers full-spectrum medical care, plus relief from various aches, cramps, and pains using Osteopathic Manipulative Therapy.
NEW PATIENT REWARD. With the additional capacity offered by adding Ms. Serdar, all of us are again open to new patients: men, women, and children. Consequently, we are offering this incentive:
If you refer
a patient to HFM—who brings the enclosed (click here) coupon with them—we will waive their
first co-pay and waive yours, too, at
your next visit. (Note: Offer limited
to those with co-pays to waive – the commercially insured)
WE WILL MISS HER. Pat Davis, ARNP, is retiring after years of excellent service. We congratulate her, but are sad to see her go. Those she has treated will find in this package (see lower left column for Pat's letter), her note of gratitude for the privilege of serving you. Other providers at HFM will be pleased to continue your care. PLEASE NOTE:
If you are insured by Soundpath, Tricare
or Molina you must contact your insurance and change the preferred provider
from Pat Davis to the one of us you wish to see in the future.
ELECTRONIC HEALTH RECORDS (EHR). With a strong
coercive push from our federal government, we are making the switch to a formal
EHR (Praxis) and a new billing system (in house, by our own staff) to be fully
in place by the new year. Please be patient with us as we get used to the new
system. We expect it will create more functional records. We are less confident
that it will contribute to your health care. That takes human interaction, not a better machine. At HFM, we will always remember that.
One benefit for some of you from the switch to a new system: we will be taking new patient photos. So if you are tired of your old photo . . . smile!
ZocDoc ON-LINE
PAY ON-LINE. A reminder. You can now pay your account on-line by using the “Pay Your Bill Online” button, located directly above the “Book an Appointment” button on our website: www.heritagefamilymedicine.com. Please do this on receiving your first statement to avoid additional billing fees.
NARCOTICS/TRANQUILIZERS PRESCRIPTION PROCEDURAL
CHANGE. Narcotic and tranquilizer abuse and diversion (sharing with
friends) are a growing concern in the state of
HFM will not
grant refills of narcotics or
tranquilizers if they were not provided for at the last visit. Please, do not call HFM or ask the pharmacist to call
HFM seeking more. Such requests will be ignored. Your provider prescribed a
safe quantity at your visit after carefully considering your current
circumstances. If you think more are needed, make an appointment. You must be seen at HFM to establish your
need before more of these medications are prescribed.
“AUTOMATIC REFILL” – DON’T. Some pharmacies are enrolling patients in programs
that automatically tell patients refills are ready to pick up (whether they
have actually used all of their medication or not). Sometimes, they may solicit
re-authorizations for refills from doctors. Our staff may believe the patient
is in need and may authorize a refill - often a day or two before the patient
returns for the intended re-check appointment -- or the patient may believe
that we wanted them to refill without
a visit. This irritating practice drives up drug sales that may not be needed
or desired, at a previous dose that may have been changed in the interval, and
encourages unnecessary stockpiling of medications in homes. It creates
unnecessary small amount refills (each earning a pharmacy fill fee), while
obligating the patient to return to the same
pharmacy. If you are invited to enroll in one of these programs, please,
“just say no”.
OBAMACARE. I keep getting asked “what do you think of ….” Sometimes I believe patients just want to see my blood-pressure rise. However, if you really want to know my thoughts on the subject, you may go to the HFM website (www.heritagefamilymedicine.com) and look for the “Obamacare” button.
Capital Medical Center (CMC) is the hospital we use. We personally care for most
HFM patients admitted to CMC. Thus, we also encourage use of its Emergency
Department for serious medical events. (Exception: Seriously ill children who might
be admitted should go to
ENCLOSURES: (See the columns below this letter.)
HEALTH TIPS: Aspirin, Vitamin D3, Calcium, Fish Oil, Bone Drugs, Over 50?
SHARE YOUR OPINIONS: If you have some time, and are willing, we could use your help. Please consider posting a review… See the back of the health tips flyer.
WEIGHT LOSS. We continue to have phenomenal success with our appetite-suppressing medications. See enclosed flyer.
NO-LIMIT CARE FOR A FEW DOLLARS PER MONTH. A growing number of patients are choosing to alleviate worries about the cost of office visits and most services at HFM, by paying a flat monthly fee that is usually less than a monthly cable or cell-phone bill. Please see back side of the weight-loss flyer.
Wishing you continued good health and ready to help you in that journey,
Richard Faiola, MD, ABFM
Dear Patients,
It is with mixed emotions that I tell you I decided to retire at the end of October. The tug of grandchildren and the opportunity to travel with my husband have finally torn me from this work I
love.
My years at Heritage Family
Medicine have been the best of my career, primarily because my interactions with you have so enriched me. You have honored me with your trust, you have shared your life with me, and I am ever thankful for it.
It’s expected that I encourage you to take good care of yourself; I’m sure you’ll continue to eat your veggies, get out and exercise, and quit smoking.
I’d like to leave you with this blessing that includes all of who you are as a person. It is found in the tiny book of Third John, near the end of the New Testament and it reads:
“Dear friend, I hope all is well with you and that you are as healthy in body as you are strong in spirit.”
Thank You, and God Bless You
Pat Davis, ARNP
WEB REVIEWS:
Many people rely on web reviews and ratings to aid in choosing a new doctor, dentist, chiropractor or other health care provider. We welcome and encourage your honest review about our facility and our staff.
There are, however, the occasional person who doesn't like us. Some, who may have been dismissed for violating a narcotic use contract or for refusing to pay their bills or might never even have been a patient, have chosen to slander us all over the Web with no accountability. There is no way for us to correct their false claims, other than to drown them out with positive ones.
We KNOW what our real patients say about us, as we ask by survey. See the results at:
www.heritagefamilymedicine.com
Soooo…. If you have some time, and are willing, we could use your help. Please consider posting a review at any or all below:
www.healthcarereviews.com
DirectcareMD is an
Affordable Healthcare Alternative -
for only $35 - 50 per
person per month...
DirectcareMD
is an affordable healthcare program that works for you. DirectcareMD offers a
revolutionary "old" approach to patient-centered medical care -- a program
free of bureaucratic burdens and excess overhead expenses.
About
45 million members of working American families are uninsured. You may be among them.
A
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DirectcareMD is simple...Each enrollee through DirectcareMD pays a flat
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$20.00 per month, basic in-office laboratory and x-ray services are
included. You might recognize the
convenience and predictability of this retainer arrangement as similar to maintenance
agreements offered on major appliances - but in this case, your most
important asset is protected: your health.
Physicians in turn pledge to
provide appointments for ill or injured enrollees on the same or next business
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DirectcareMD
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HFM Weight-Loss Program
It’s only logical to treat excessive
weight as any other illness
The consequences of carrying "excess nutritional reserve" are substantial. It increases the risks of heart disease, stroke, arthritis and depression. It is a serious medical problem.
Why isn’t it treated as such? For years, physicians have (reluctantly) given short-term pharmacological help to patients to "get them started" on a weight-loss program, only to watch them regain it all (and more) soon thereafter. Most health-care providers have been unwilling to consider long-term medication support. Yet, we all treat diabetes, high blood pressure, blood-clotting disorders, chronic pain, seizures and many other illnesses with medications (all with their own side effects and risks) for life without hesitation. Worse, some are insulting or dismissive of overweight patients, viewing them as simply lacking in willpower.
At HFM, we take a more helpful approach. We treat excess weight as we would any other serious life-long threat to wellbeing.
For the last 24 months, HFM has been offering effective medication for suppressing appetite. There are more than 65 continuing participants. Most have improved their blood pressure, glucose levels and their cholesterol numbers. The average weight loss has been 23 pounds for those continuing at three months; 34 pounds at six months; 39 pounds at nine months; 45 pounds at twelve months; 50 pounds at 18 months! The most weight lost by one person has been 118 pounds!
The medications cost less than $20.00 per month; visits are required monthly x 4 then space out. You must have a Body Mass Index (BMI) greater than 30 to be eligible for this weight-loss program. Calculate yours at: www.nhlbisupport.com/bmi/bminojs.htm .