Heritage Family Medicine
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Billing questions?
Call: 360.740.5945





Our online scheduling is not available due to technical issues. Please call the office at 
360-704-A-DOC (2362) to schedule an appointment.




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Heritage Family Medicine
4001 Harrison Ave, NW
Olympia, WA 98502


360.704.ADOC (2362)











































































SCHEDULE AN APPOINTMENT



Our online scheduling is not available at this time.

Please call the office at 360-704-A-DOC (2362) to schedule an appointment.

If you are a NEW patient who has never been seen at HFM, please call 360-704-A-Doc (2362) to schedule an appointment. Your initial appointment will take more time than online scheduling will allow.

To ensure SECURE communication at every step of the process,  e-Consults and e-Rx Refills are initiated through the online appointment system. You MUST make a "pretend" appointment under the e-Consult or e-Rx Refill services.


To use the e-Consult and e-Rx Refill services you MUST contact Heritage Family Medicine office at 360-704-2362
with your credit card information before you begin.


Because it can take the physician and staff as much (or more) effort and
time to address an e-Consult or e-Rx Refill as a face-to-face encounter a charge is made for most as follows.


e-Rx Refill $10.00
Basic e-Consult w/Physician      $25.00
Extended e-Consult w/Physician $40.00

In no circumstances will charges for e-Consults or e-Rx Refill requests
exceed $50.00.


Instructions for e-Consults and e-Rx Refills

To use the e-Consult or e-Rx Refill system you must contact the Heritage Family Medicine office at 360-704-2362 and leave your credit card information before you begin. They will then give you a 3 digit code to enter where instructed on the secure scheduling website. After receiving your 3 digit code you may proceed to request your e-Consult or e-Rx Refill as the information below instructs.

NO charge will be applied to your card for simple questions regarding the subject of a recent visit or for a prescription refill that should not have run out yet.

A birth date (mm/dd/yyyy) and email is REQUIRED for e-Consults and e-Rx Refills
.


How to use the e-Consult system to ask a medical question:

1. Login to the system.
2. Choose a "Practitioner" from the drop-down list.
3. Choose "e-Consult" from the services drop-down list.
4. Choose the first available day on the calendar.
5. Choose the next available time slot on the appointment calendar.
6. in the "Special Instructions" box enter your birth date, email address, 3 digit code, and then your medical
    question.
7. Click on the "Finalize Appointment" button.

Your practitioner will send a secure response (to the email address given with your e-Consult) via Messageguard™ secure messaging systems. You will be able to respond securely s with a regular email "conversation." Please allow two business days for a response(s) - though we expect to do better than that. You will be notified of the charge, if any, to your credit card, when the consultation is completed.

How to use the e-Rx Refill request system:

To use the e-Rx Refill system you must contact the Heritage Family Medicine office at 360-704-2362 and leave your credit card information before you begin. They will then give you a 3 digit code to enter where instructed on the secure scheduling website. After receiving your 3 digit code you may proceed to request your e-Rx Refill as the information below instructs. 

A $10.00 charge will apply to "overdue" medication refills that typically would have been handled in an office visit. You will not be charged for medication refills necessary to complete a previously agreed upon course of treatment.

We need to know the following to process your e-Rx Refill request:
  • Birth date (mm/dd/yyyy)
  • Email address
  • Name of medication
  • Strength of medication (usually in mg.)
  • Quantity (How many do you seek?)
  • Instructions for taking (i.e. three x per day)
  • Next anticipated appointment
  • The pharmacy you would like the e-Rx Refill called in to

Did HFM make a mistake in quantities? There is no charge where insufficient quantity (quantity and refills, together) were provided by HFM. If you believe the refill charge should not be applied please tell us why that is so (i.e. "you called me and told me to double up, so I am running out" or "Supposed to return in 6 months, but my prescription will not last that long.")

1. Login to the system.
2. Choose "No Preference" under the practitioner drop-down list.
3. Choose "e-Rx Refill" under the services drop-down list.
4. Choose the first available day on the calendar.
5. Choose the next available time slot on the appointment calendar.
6. Enter your birth date (mm/dd/yyyy), email address, 3 digit code, and then your refill request information as listed     above, in the "Special Instructions" box.
7. Click on the "Finalize Appointment" button. 

You will be notified by email the simple message that "Your prescription has been authorized" (or not, or perhaps partially refilled) and any charges applied to your card. As this content is not by most people considered particularly "sensitive" we will use REGULAR email for this notice as it is easier to manage for both HFM and for our patients, unless you tell us in your initial request to use only the secure Messageguard™ system. Please allow three business days for a response - though we expect to do better than that. 
 
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