Emergencies

If seriously ill or injured you must go to your nearest hospital Emergency Department where they are equipped to handle such situations. If rapid intervention is required call 911. Please DO NOT abuse the 911 system simply for transportation.

For non-life threatening, yet urgent concerns, HFM wishes to be helpful to you when necessary:

• Call us at 360.704.2362 (704 A DOC).
• During regular hours: We will see you as promptly as your condition requires.
• After hours: Our telephone answering machine will give you specific additional instructions how to reach your physician or their "coverage."

If your evening or weekend need requires clinical evaluation we recommend an Urgent Care Center.

Eastside: Pacific Walk in Clinic, 3928 Pacific Ave SE. Lacey, 360-455-5354

Westside: Westcare Clinic, 3000 Limited Lane NW, Olympia, 360-357-9392

Please use the after hour service only for bonafide medical "urgencies" where a return phone call is needed within 30 minutes.

It is our expectation that knowing that you can be seen the next day or following, will keep after hours calls to a minimum.

If you do not receive a response within 30 minutes, call again. If there is no response the second time assume that something in the system has broken down. If your need must be attended to, go to an Urgent Care Center or Hospital Emergency Department.

If NOT a true medical "urgency" you may use our E-consultation facility. Though a credit or debit card is required to access that system, you will not be charged for a simple question regarding a recent visit.

Administrative and General Communication

A non medical issue may be addressed by e-mailing our staff. We will respond to these general inquiries as quickly as possible throughout the business day.